Your agreement to this Policy
When you utilize our services, engage with us, or buy our products, you implicitly consent to the terms laid out in the Warranty Policy both below and above, and agree to allow us to collect and utilize information as per this Policy. It's important to acknowledge that we retain the right to modify, delete, or adjust this policy periodically without prior notice. We advise you to frequently review this page to stay informed about any alterations we might have implemented to this policy.
Handling Issues with Pace Trailers Part
In the event that a product falls short of your expectations, you have the entitlement to request either a repair, replacement, or refund under the provisions of the Australian Consumer Law. The type of remedy you qualify for hinges on whether the problem is classified as major or minor. The advantages of this warranty extend beyond any rights and remedies mandated by Australian State and Federal laws that cannot be waived. Nothing within this warranty is intended to nullify, limit, or alter any State or Federal legislation pertinent to the provision of goods and services that cannot be nullified, limited, or altered.
Should a defect manifest in the product before the conclusion of the warranty period and Pace Trailers Part determines that the product is defective in terms of materials or workmanship, Pace Trailers Part reserves the right, at its sole discretion, to either:
- Provide a replacement or repair of the product or the defective component of the product at no cost.
- Arrange for the product or the defective component to be repaired or replaced by a certified repairer at no cost.
Pace Trailers Part will assess whether the issue with the product constitutes a minor or major problem. If it is deemed minor, a complimentary repair will be offered instead of a replacement or refund. If it is considered a major problem, you are entitled to request a replacement or refund.
The resolution offer may vary until the nature of any fault is determined. In some cases, it may be necessary to return the item to ascertain the fault or issue. If the product is determined to be faulty after inspection, a resolution will be provided at the expense of the supplier. This resolution may encompass a repair, replacement, provision of spare parts, or refund.
Requirements:
In order to qualify for a warranty claim, certain conditions must be satisfied:
- The product must be identified as faulty or unsuitable for its intended purpose.
- To facilitate the processing of your repair, exchange, or return at our branches, you must present a copy of your receipt or any proof of purchase. Please note: If you are unable to provide proof of purchase, kindly inform us of the date of purchase and the total transaction amount, and we may be able to locate the purchase in our system.
- The potential claim must fall within the specified warranty period, which varies depending on the product purchase date.
- Inspections to assess the claim and fault must be conducted by an agent approved by Pace Trailers Part
- The customer is responsible for covering the cost of transportation to or from Pace Trailers Part the authorized repair agent, or the authorized inspection agent.
Exclusions:
The warranty will not be applicable under the following circumstances:
- The product has been tampered with, altered, or modified by anyone other than Pace Trailers Part or an authorized repair representative.
- Incorrect installation of the product.
- Pace Trailers Part is unable to identify any faults in the product after conducting tests and inspections.
- The product has been utilized in a manner that deviates from its intended design.
- The defect in the product arises from the customer's failure to adhere to Pace Trailers Part instructions and recommendations regarding proper usage and maintenance.
- The product has been exposed to abnormal conditions such as extreme environments, temperatures, water, fire, humidity, pressure, or stress.
- The defect results from misuse, abuse, or neglect of the product.
- Damage caused by power surges or electrical supply faults.
- Unauthorized parts or accessories have been utilized with or integrated into the product.
- The defect is attributed to normal wear and tear.
